PRIVACY POLICY

Information We Collect

We may collect information you voluntarily provide through our website, scheduling platform, patient portal, forms, communications, or other services. This may include your name, contact information, date of birth, payment information, appointment information, and information you provide when requesting or receiving services. We may also automatically collect limited technical information when you visit our website, such as browser type, device information, IP address, and general website usage information.

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Health Information

Information you provide as part of establishing a patient-physician relationship or receiving medical care may constitute protected health information (“PHI”) and is handled in accordance with applicable federal and state privacy laws, including HIPAA when applicable.
Our use and disclosure of PHI is governed by our Notice of Privacy Practices, where applicable.

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How We Use Your Information

We may use your information to provide and coordinate services, schedule appointments, communicate with you, process payments, maintain appropriate records, improve our services, comply with legal obligations, and protect the security and integrity of our services.
We do not sell your protected health information.

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Third-Party Services

Afina Health may use third-party vendors to support services such as website hosting, scheduling, electronic health records, communications, payment processing, laboratory services, and other business operations.

These third parties maintain their own privacy and security practices. When required by law, appropriate agreements are used to protect health information shared with service providers.

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Payments

Payment information may be processed by third-party payment processors. Afina Health may not directly store complete credit or debit card information.

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Cookies and Website Technologies

Our website may use cookies and similar technologies to operate the website, understand website traffic, and improve functionality. You may be able to limit cookies through your browser settings.

We do not knowingly use tracking technologies to disclose protected health information for targeted advertising.

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Communications

Email, text messaging, and other electronic communications may have privacy and security limitations. By communicating with Afina Health electronically, you acknowledge these limitations.

Please use the designated secure patient communication system when instructed to do so for sensitive medical information.

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Information Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal and health information. However, no electronic system or method of transmission can be guaranteed to be completely secure.

Your Rights

Depending on the information involved and applicable law, you may have rights regarding access to, amendment of, restriction of, or copies of certain information maintained about you.

Additional rights concerning protected health information are described in Afina Health’s Notice of Privacy Practices.

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Children

Afina Health's services are intended for adults. We do not knowingly collect personal information from children through our clinical services except as permitted or required by law.